Preface
Ask RealCart
RealCart.com is probably the most committed company on the internet when it comes to helping you succeed at e-commerce. In a sea of shopping cart programs we stand out as the only shopping cart company to integrate technical support directly into the program itself.
When we refer to “Ask RealCart” we are referring to our built-in tech support inside RealCart™ 2.0. When you submit an “Ask RealCart” request you are sending us a “snapshot” of your shopping cart configuration. To get help, just click the “Ask RealCart” button.
It looks like this:
The Ask RealCart button.
If you do not see the “Ask RealCart” button you may need to select it from the “View” menu in RealCart. Click “View” and then “Ask RealCart Toolbar”. If there is a check next to “Ask RealCart Toolbar” then the “Ask RealCart” button will appear on your screen.
Click It!
Even if you plan to call us for assistance you should follow the steps on the “Ask RealCart” button. Try the online diagnostics to fix most common problems. The best way to solve about ½ of the problems you may have with RealCart is to make sure you are using an up to date version of RealCart. RealCart’s diagnostics require a connection to the Internet.
Search it
Our technical support search engine is amazingly accurate and fairly complete. If you have trouble finding something on our tech support site try searching for fewer words or “exact phrases”. Although we strive to maintain the most up-to-date User’s Manual and Technical Support Site.
Ask Us!
Ask Tech Support when you have a problem or question about RealCart. Contacting technical support with our built-in form is necessary even if you decide to call us on the telephone for additional assistance. We are here to help so please help us, help you. Sending an Ask RealCart technical support request will ALWAYS be neccessary even if you end up calling our technical support number. Click the Ask Tech Support by clicking here link after clicking the Ask RealCart button to contact RealCart technical support and thereby open a trouble ticket for your issue.
The vast majority of the support questions we get are “configuration specific” meaning that we can’t really give a good reason as to why an error occurs or why the program doesn’t behave as expected without knowing a little about how the shopping cart is set up.
When you submit an “Ask RealCart” you give our software developers a “leg up” on your situation making it easier for us to get the answers you need as quickly as possible.
The quickest way to get an answer to your tech support questions is by clicking the “Ask RealCart” button. Take the Upper Hand!—
(Information about your configuration will be sent to RealCart.com. Click here to see an example Ask RealCart email.)
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